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Business Process Analysis & Analytics

No matter how hard individuals work, they cannot overcome a flawed process design, much less the burden of no design at all. Increasingly, organizations are realizing that the first step in almost any major project is to analyze and define their business processes, and then communicate those processes to those who need them. This activity is absolutely critical to all types of projects, especially those that affect one or more business processes.

Business Process Design is the method by which an organization understands and defines the business activities that enable it to function. Process design is concerned with designing a business’ processes to ensure that they are optimized, effective, meet customer requirements, and support and sustain organizational development and growth. A well-designed process will improve efficiency and deliver greater productivity, while allowing the process to evolve over time as business needs change.

Business Process Design is critical and needs to occur as an early phase of a project. The goal of the overall project is to implement business change, whether that change is primarily organizational (improve the business’ operating processes), technical (implement or integrate software systems), or a combination of the two. In a process improvement project, the focus of the business process design phase is to streamline the process: to understand and measure the requirements, and to eliminate the risk of losing value through inefficient or inappropriate activities.

In a technology implementation project, the focus is on understanding the processes that are being automated, and ensuring that the appropriate technology is selected, configured and implemented to support them.

In both cases, the process design activities can range from modest (e.g. tweak existing processes and look for some quick wins) to aggressive (e.g. identify major opportunities to increase value or drive down costs through radical process improvement or outsourcing). In all cases, the phase is critical to formally defining business activities and providing a clear map as to how processes are to be performed and how an information system is to automate specific activities.

The process of analyzing existing processes and defining new or improved ones takes place in facilitated group sessions, often called modeling workshops because one of their tangible outputs is a business process model one can then analyze and improve upon.  Each step builds upon the next:
  • Discovery of Current Environment
  • Discovery Analysis Report
  • Design Customized Business Models
  • Recommendation